Refund policy

Refund Policy

At Normand, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Proof of purchase (such as an order confirmation or receipt) is required to complete your return.

Non-Returnable Items

Certain types of items cannot be returned, including:

- Gift cards

- Downloadable software products

- Personal care items (if applicable)

- Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

If you have done all of this and still have not received your refund, please contact us at support@usenormand.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us via email.

Shipping Returns

Customers are responsible for paying their own shipping costs for returning items unless the product is defective or incorrect.

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@usenormand.com.